Document Type : Primary Research paper
M.Com, MBA, M.Phil, Ph.D, Associate Professor and Head, Department of Commerce, Periyar Maniammai Institite of Science and Technology, Vallam, Thanjavur
III B.Com(Hons), Periyar Maniammai Institite of Science and Technology, Vallam, Thanjavur
Technological evolution has completely changed the entire scenario of the restaurant industry. Online food delivery services are uplifting and enabling the consumers to order food at the comfort from home, compare prices and conveniently access these services. These online food delivery services are boosting the option of choosing meals from a wide variety of restaurants with a single tap of smart phones. This article gathered information from the online food delivery service personnel to know the behavioral approaches to their customers. Finally, the study has analyzed the behavioral approaches of service personnel and suggests ideas to handle hard situations also forecast the future of online food service industries.