A Conceptual Framework for Talent Retention in ICT Sector through Engagement and Knowledge Management

Document Type : Primary Research paper


Associate Professor Institute of Management Studies, Noida, Uttar Pradesh


It important to understand the fast changing world and talent retention in the
Information and Communication Technology (ICT) sector by focusing on the
relationships between human resource management (HRM), knowledge management
(KM), change management (CM) and employee engagement. In this paper a conceptual
framework is proposed to understand the relationships between these constructs. The
proposed framework highlights the importance of implementing specific talent retention
practices in knowledge-intensive sectors like ICT, in order for employees to be engaged
both with their work and their organization