Document Type : Primary Research paper
Assistant Professor of Commerce, Periyar Maniammai Institute of Science and Technology, Vallam, Thanjavur
Final Year B.Com Student, Periyar Maniammai Institute of Science and Technology, Vallam, Thanjavur
Technology has completely changed the operation of banking sectors; bankers are trying to adapt the paradigm shift in banking. Further, strengthen customer service in areas of net and mobile banking to enhance customer confidence in these technologies’. In sum, apart from bringing technology to the doorsteps, banks need to get their act together to make things simpler and enjoyable. The banks should make more awareness program on SSBT services in order to attract and satisfy the customers by giving more services.